For neon signs you purchased from our store, we can accept returns within 90 days of receipt if the product has not been used and the packaging is intact. If the return is due to personal reasons/customer remorse (i.e. I don't like the product anymore, I don't need it anymore, etc.), the customer will be responsible for the actual shipping cost of the return. Please contact us at info@neonsignsale.com and we will send you return instructions (including return address) once the return is accepted.

If your product arrives damaged or faulty, you can contact us via email at info@neonsignsale.com within 7 days of receiving the goods, and provide photographs to show that the damage was caused by us or by the courier, not by human misuse. We are not responsible for damage caused by human error and reserve the right to decline responsibility in such cases.

Please note: Missing or damaged accessories such as power adapters, dimmers, or remote controls are not considered valid reasons for return. If these components are missing or faulty, we will send replacement parts at no additional cost upon receiving your request and verification.

We do not charge any fees for returning defective products that meet our return conditions, and we will provide a replacement product free of charge. No restocking fees will apply.

We offer a 12-month warranty on all our products, so if your product breaks or stops working in any way during the warranty period, just let us know and we'll repair or replace it for free!

If you need any more help whatsoever, please don't hesitate to contact our team via email at info@neonsignsale.com.

Cancellation

After your order has been placed, you have 24 hours to contact info@neonsignsale.com and request order modifications or a cancellation.

After 24 hours, we will charge a 30% handling fee if you require to cancel the order/item. Therefore, we will refund you a 70% refund of the order.

Please note that all personalized custom products — including those with custom text 、image or specific contour designs — are non-refundable and non-exchangeable. Kindly ensure all order details are correct before placing your order. Once received, we will begin production and arrange shipping as soon as possible. Thank you for your understanding and support.

Contact information

Email: info@neonsignsale.com

Address: 12558 Vintner Dr Rancho Cucamonga, 91739