Frequently Asked Questions
Welcome to our Neon Lights FAQ page!
Here, we've compiled answers to the most common questions you might have about our neon lights, their features, and the ordering process. If you can't find the answer you're looking for, don't hesitate to reach out to our customer support team.
What are neon lights, and how do they work?
Neon lights are a type of lighting that uses electrified, glowing glass tubes to create vibrant, eye-catching signs or decorative pieces. These tubes contain noble gases like neon, which emit light when an electrical current passes through them. Different gases and phosphor coatings create a wide range of colors.
Can I customize a neon light with my own design or text?
Absolutely! We offer customization options, allowing you to create a unique neon light with your text, design, logo, or handwriting. Just head to our customization page, and you can upload your preferences.
What's the lifespan of your neon lights?
Our neon lights are built to last, with an average lifespan of 50,000 hours. That's over five years of continuous operation! Rest assured, your neon light will stay vibrant for a long time.
How do I install or hang my neon light?
We make installation easy. Most neon lights have pre-drilled holes on the back, allowing you to hang them with screws or cords. Alternatively, you can use no-drill transparent wall hooks for wall mounting. We provide all the necessary hardware for your convenience.
Can I adjust the brightness of my neon light?
Yes, all our dimmable neon lights come with a remote control, giving you the flexibility to adjust the brightness according to your preference.
Why is the product lifespan of our neon signs twice as long as other products?
It's because our neon signs are all equipped with waterproof function, with a layer of transparent waterproof film to protect the circuit inside the neon tube from being affected by wet weather and short circuits.
Can I change the color after placing an order?
Even if you contact customer service to ask after placing an order, you can change the color before the order is shipped. If it is a customized model, you need to be able to change the color when the product is not in production, once the product is in production, the change is not supported.
Can I choose a different font for a pre-designed neon sign?
We understand that you may like a pre-designed neon sign but would like to make some changes to it. We offer a "personalization" option where you can tell us your customization needs. We can customize a neon
What is the difference between LED neon and traditional glass neon?
LED neon has the same visual effect as traditional glass neon. While glass neon has a nostalgic look, the glass material is fragile and has a shorter lifespan, LED neon uses highly transparent silicone tubing to emit the same neon light, but with a longer lifespan. Unlike high voltage glass neon lights, LED neon lights use a safe low voltage of 12V, making them safe for children and pets.LED neon lights are sleek and stylish, with the tubes mounted on a clear back plate that hides small, transparent connecting wires. Compared to glass neon, LED neon has a clean, simple look and a minimalist aesthetic.