MASON Neon Sign

FAQ – Frequently Asked Questions

Q: Can I customize the sign (colors or text)?

A: Yes! All of our neon signs support minor customization using the "Use Advanced Options" feature.

How it works:

1. Select "Use Advanced Options" on the product page
2. Use the "Leave Order Notes (if any)" field to specify:
   • Which parts (patterns or text) should be in specific colors
   • If you'd like to replace any text, mention the original and the replacement

About color selection:

• If you select "Same Base Image", the sign will be made exactly as shown with all the original colors.
• If you choose a specific color (e.g., pink, green, yellow), that color will be used as the main color, and we’ll match supporting colors accordingly.
• If you want to fully control all colors, simply choose any color option and leave your preferences in the order notes.

Example Notes:

• "The word 'OPEN' in red, the border in blue"
• "Replace 'Bar' with 'Lounge' in white, keep other parts the same"

Q: Does the sign make noise or a constant buzzing sound?

A: No, the sign is completely silent during operation.

Q: Is the sign safe for children and pets?

A: Yes, our signs are made of soft silicone tubing and acrylic backing with eco-friendly, non-toxic materials. They are completely safe for kids and pets.

Q: Is it easy to hang on the wall?

A: Yes. Each sign comes with pre-drilled holes, and includes a hanging chain and nails in the package for easy installation using screws or cords.

Q: What if I can't drill holes in the wall?

A: You can use no-drill clear wall hooks — they’re easy to install and won’t damage the wall.

Q: Does the sign come with a remote control?

A:

• Color-changing (Multi-Color) and Full-Color signs come with a remote control by default.
• Single-color signs come with a dimmer by default.
• You can always add a remote control via "Use Advanced Options" when ordering.

Shipping & Warranty

• Fast Shipping: Production time 2–4 business days + Express delivery 3–7 days
• Free Shipping: Production time 4–6 business days + Express delivery 3–7 days

Product Certificates